Privacy Policy
Introduction
At MyPerfectWords.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website and services.
Who We Are:
MyPerfectWords.com is operated by Skyscrapers LLC (Company Registration: 1700998.01). We are the data controller responsible for your personal information.
Your Consent:
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our services.
Policy Updates:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The "Last Updated" date at the top indicates when changes were last made.
1. Information We Collect
We collect several types of information to provide and improve our services.
1.1 Personal Information You Provide
Account Information:
- Full name
- Email address
- Phone number
- Password (encrypted)
- Country/region
Order Information:
- Academic level
- Subject/topic details
- Deadline requirements
- Uploaded files and documents
- Special instructions
- Order history and status
Payment Information:
- Billing name and address
- Payment method details (processed by third-party payment processors)
- Transaction history
Communication Information:
- Messages sent through our chat system
- Email correspondence with support
- Phone call records (for quality assurance)
1.2 Information We Collect Automatically
Device and Usage Information:
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Pages visited and time spent
- Referring/exit pages
- Click-stream data
Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies. For details on cookies, please see our Cookies Policy.
1.3 Information from Third Parties
Payment Processors:
- Transaction confirmation data
- Payment status information
Analytics Providers:
- Aggregated usage statistics
- Website performance data
Advertising Networks:
- Ad interaction data
- Interest-based advertising information
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Delivery
- Process and fulfill your orders
- Assign qualified writers to your projects
- Communicate order updates and status
- Deliver completed work to your account
- Process revisions and customer support requests
2.2 Payment Processing
- Process payments securely
- Prevent fraud and unauthorized transactions
- Issue refunds when applicable
- Maintain transaction records
2.3 Communication
- Send order confirmations and updates
- Respond to your inquiries and support requests
- Send important service announcements
- Provide customer support via chat, email, or phone
2.4 Marketing (With Your Consent)
- Send promotional emails about special offers
- Share updates about new services
- Provide personalized recommendations
- Send newsletters and educational content
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us at info@myperfectwords.com.
2.5 Website Improvement
- Analyze usage patterns and trends
- Improve website functionality and user experience
- Conduct A/B testing
- Develop new features and services
2.6 Legal and Security
- Comply with legal obligations
- Enforce our Terms of Use
- Detect and prevent fraud
- Protect the security of our platform
- Resolve disputes
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information based on the following legal grounds:
Contract Performance:
Processing necessary to fulfill our services to you (orders, delivery, support).
Legitimate Interests:
Processing necessary for our legitimate business interests, such as:
- Improving our services
- Preventing fraud
- Network and information security
- Direct marketing (where not requiring consent)
Consent:
When you have given explicit consent for specific processing activities (e.g., marketing emails, optional cookies).
Legal Obligation:
When processing is necessary to comply with legal requirements.
Important: You have the right to withdraw consent at any time, which will not affect the lawfulness of processing based on consent before withdrawal.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we share information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
Writers and Editors:
- Order requirements and specifications
- Uploaded materials relevant to the assignment
- Communication regarding the order
Payment Processors:
- Name, billing address, and payment details (transmitted directly to processor via secure connection, not stored by us)
- Transaction amount and details
Cloud Hosting Providers:
- Website and database hosting
- Data storage and backup
Communication Services:
- Email delivery services
- SMS notification providers
- Customer support platforms
Analytics and Advertising:
- Website usage analytics (Google Analytics, etc.)
- Advertising networks for targeted ads
- Marketing automation platforms
All service providers are contractually obligated to:
- Use your information only for specified purposes
- Maintain appropriate security measures
- Comply with applicable privacy laws
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process (subpoenas, court orders)
- Enforce our Terms of Use
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Respond to government requests
4.3 Business Transfers
If MyPerfectWords.com is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
4.4 With Your Consent
We may share information for other purposes with your explicit consent.
5. Data Retention
We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy.
Retention Periods:
| Data Type | Retention Period | Details |
|---|---|---|
| Account Information | Variable |
|
| Order Information | Variable |
|
| Payment Information | 7 years |
|
| Marketing Data | Variable |
|
| Legal Holds | Until resolved | Information subject to legal holds or investigations is retained until the matter is resolved. |
| Deletion Requests | 30 days | Upon receiving a valid deletion request, we will delete your information within 30 days, except where retention is required by law |
6. Your Privacy Rights
Your rights vary depending on your location. Below are the rights available to users in different jurisdictions.
6.1 Rights for EEA/UK Users (GDPR)
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal information in certain circumstances.
Right to Restrict Processing
Request that we limit how we use your information.
Right to Data Portability
Request a copy of your information in a structured format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
Withdraw consent for processing activities that require consent.
Right to Lodge a Complaint
File a complaint with your local data protection authority if you believe your rights have been violated.
6.2 Rights for California Users (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
Right to Know
Request information about the personal information we collect, use, disclose, and sell.
Right to Delete
Request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out
Opt out of the "sale" or "sharing" of your personal information. We do NOT sell your personal information.
Right to Correct
Request correction of inaccurate personal information.
Right to Limit Use
Request limitations on the use of sensitive personal information.
Right to Non-Discrimination
You will not be discriminated against for exercising your privacy rights.
Authorized Agents
You may designate an authorized agent to make requests on your behalf.
6.3 Rights for Other Jurisdictions
Depending on your location, you may have additional privacy rights under local laws. Contact us to learn more about your specific rights.
7. How to Exercise Your Rights
To exercise any of your privacy rights, please contact us:
(Subject line: "Privacy Rights Request")
When submitting a request, please include:
- Your full name and account email address
- Specific right you wish to exercise
- Description of your request
- Proof of identity (for security purposes)
For authorized agent requests (California residents):
- Written authorization signed by you authorizing the agent to act on your behalf
- Proof of the agent's identity
- Verification that you have given the agent permission to submit the request
Acknowledgment
We will acknowledge your request within 48 hours
Response Timeline
We will respond within 30 days (GDPR) or 45 days (CCPA)
Verification
To protect your privacy and security, we may ask you to verify your identity before processing your request. This may include verifying your email address, account details, or answering security questions.
No Fee:
We do not charge a fee to process privacy rights requests unless the request is excessive, repetitive, or manifestly unfounded.
8. International Data Transfers
MyPerfectWords.com operates globally, and your information may be transferred to and processed in countries other than your own.
Our Primary Locations:
Data Protection Safeguards:
For transfers from the EEA/UK to other countries, we use one or more of the following mechanisms:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by the European Commission
- Your explicit consent
International Service Providers:
Some of our service providers (hosting, payment processing, analytics) may be located outside your country. We ensure they provide adequate protection for your information.
9. Security Measures
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Technical Measures:
Encryption
- SSL/TLS encryption for data transmission
- Encrypted storage for sensitive information
- Secure password hashing (bcrypt or similar)
Protection Systems
- Firewall protection and intrusion detection
- Access controls and authentication systems
- Regular security audits and vulnerability testing
Organizational Measures:
- Employee confidentiality agreements
- Limited access to personal information (need-to-know basis)
- Regular security training for staff
- Incident response procedures
- Data breach notification protocols
Third-Party Security:
- PCI-DSS compliant payment processors
- SOC 2 certified hosting providers
- Secure API connections
Data Breaches:
In the event of a data breach that affects your personal information, we will:
- Notify you within 72 hours (GDPR) or as required by applicable law
- Describe the nature of the breach
- Provide information about steps we're taking
- Offer guidance on how to protect yourself
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13 (or 16 in the EEA).
If you are under 18:
- You must have parental or guardian consent to use our services
- Your parent/guardian is responsible for your account
If we discover we have collected information from a child under 13/16:
- We will delete that information immediately
- We will terminate the account
Parents/Guardians:
If you believe your child has provided us with personal information without consent, please contact us immediately at info@myperfectwords.com, and we will delete the information.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, plugins, or applications (e.g., social media platforms, payment processors).
- We are not responsible for the privacy practices of third-party websites
- This Privacy Policy does not apply to third-party services.
- We encourage you to review the privacy policies of any third-party services you use.
Third-Party Advertising:
Some advertisements on our site are delivered by third-party advertising networks. These networks may use cookies and tracking technologies to collect information about your browsing activities. This information is governed by their privacy policies, not ours.
12. Marketing and Communication Preferences
We may send you marketing communications if:
- You have provided consent (where required by law)
- You have not opted out of marketing communications
- We have a legitimate interest (where permitted by law)
Types of Communications:
- Promotional emails about special offers and discounts
- Service updates and new features
- Educational content and writing tips
- Newsletters
Opt-Out Options:
Email Marketing:
- Click the "unsubscribe" link in any promotional email
- Update your preferences in your account settings
- Email us at info@myperfectwords.com with "Unsubscribe" in the subject line
SMS/Text Messages:
- Reply "STOP" to any text message
- Contact us at info@myperfectwords.com
Phone Calls:
- Request to be added to our do-not-call list
- Contact us at info@myperfectwords.com
13. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
For complete information about:
- Types of cookies we use
- How to manage cookie preferences
- Third-party cookies and analytics
- Your opt-out rights
Please review our Cookies Policy.
14. Do Not Track Signals
Some browsers have "Do Not Track" (DNT) features that signal to websites that you do not want your online activities tracked.
Our Response to DNT:
Currently, there is no universally accepted standard for how to respond to DNT signals. We do not currently respond to DNT browser signals. However, you can control cookies and tracking through your browser settings and our Cookies Policy.
15. California "Shine the Light" Law
California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes.
We do NOT share your personal information with third parties for their direct marketing purposes.
If you are a California resident and have questions, contact us at info@myperfectwords.com.
16. Your Responsibilities
To help us protect your privacy, you are responsible for:
Account Security:
- Keeping your password confidential
- Not sharing your account with others
- Logging out when using shared computers
- Notifying us of unauthorized access
Accurate Information:
- Providing accurate and up-to-date information
- Updating your account information when it changes
Compliance:
- Using our services in accordance with our Terms of Use
- Not violating others' privacy rights
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- Updates to legal requirements
- New features or services
- User feedback
How We Notify You:
- We will post the updated policy on this page with a new "Last Updated" date
- For material changes, we will provide additional notice (email notification, prominent website notice)
- Your continued use of our services after changes constitutes acceptance
Material Changes:
If we make significant changes that affect your rights, we will:
- Notify you at least 30 days in advance
- Provide a summary of key changes
- Give you the option to review and accept the new policy
18. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal information:
General Privacy Inquiries
Data Protection Officer
For GDPR-related inquiries, you can contact our Data Protection Officer at:
Email: info@myperfectwords.com (Subject: "GDPR / Data Protection Officer")
Mailing Address
United States Office:
3643 Old Deer Lane
New York City, New York 10007
USA
Company Information
Legal Entity: Skyscrapers LLC (Registration: 1700998.01)
Other Office Locations:
Office 10, Level 1, Sharjah Media City
PO Box 515000, Sharjah, UAE
River Court
London, SE1 9PB, United Kingdom
Belyando St
Moranbah, Queensland 4744, Australia
Profiti Illia 4, KANKIA INTERN Business Center
Office 101B, 4046 Limassol, Cyprus
19. Supervisory Authorities
If you are located in the EEA/UK and believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority: