Refund Policy

Introduction

At MyPerfectWords.com, we are committed to delivering high-quality academic writing services and customer satisfaction. This Refund Policy outlines the circumstances under which refunds or compensation may be issued, as well as the process for requesting them.

This policy should be read together with our Terms of Use and Privacy Policy.

By placing an order with MyPerfectWords.com, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Order Cancellation and Refunds

2. Late Delivery Compensation

We take deadlines seriously and strive to deliver all orders on time. However, if your order is delivered late, you may be eligible for Time Delivery Difference Compensation.

2.1 Eligibility for Late Delivery Compensation

You are eligible for compensation if:

• Your order is delivered after the agreed deadline
• The delay was caused by MyPerfectWords.com (not by you)
• You submit a compensation request within 48 hours of the missed deadline

2.2 Compensation Calculation

Compensation is calculated based on:

• Original deadline: The deadline you selected when placing the order
• Actual delivery time: When the order was actually delivered
• Time difference: The gap between these two times
• Order value: The total amount you paid

Compensation Method:

• Account balance credit (default, can be used for future orders)
• Refund to original payment method (available upon request)

2.3 When Late Delivery Compensation Does NOT Apply

Compensation is not provided if the delay was caused by:

Customer Actions:

• Delayed payment (e.g., not completing the 50/50 payment)
• Late submission of required materials
• Delayed responses to writer questions
• Changes to order requirements after placement

External Factors:

• Technical issues on your end (internet, browser, email delivery)
• Incorrect contact information provided
• Email blocked by spam filters
• Force majeure events (natural disasters, pandemics, etc.)

Notification Issues:

• Order was delivered on time, but you didn't receive the notification
• You didn't check your account dashboard

3. Quality-Related Refunds and Compensation

If you are dissatisfied with the quality of your delivered order, you may request a quality review and potential compensation.

3.1 Quality Assurance Review Process

3.2 Compensation Calculation

Compensation Method:

• Account balance credit (default)
• Partial/full refund to original payment method (upon request)

3.3 Grade-Based Refund Requests

Why:

Multiple factors affect grades, including:

• How you used the reference material
• Your instructor's subjective evaluation
• Institutional requirements we may not be aware of
• Your own modifications to the work

Our Commitment:

• We provide high-quality reference materials
• All work meets the specifications you provided
• Papers are written at the appropriate academic level

What We Can Do:

• Review if the paper met your original requirements
• Offer a free revision if objective quality issues are found
• Provide compensation if requirements were genuinely not met (subject to QA review as outlined in Section 3)
• Provide guidance on how to better use our reference materials for your academic work

3.4 Plagiarism Claims

If you believe your order contains plagiarized content, we take this very seriously.

Required Evidence:

• Turnitin plagiarism report only
• We cannot accept reports from other plagiarism detection tools
• Report must show similarity percentage and sources

Why Turnitin Only:

• Industry standard for academic institutions
• Most accurate and comprehensive
• Distinguishes between proper citations and plagiarism

What Happens Next:

• We review the Turnitin report against your order
• If confirmed plagiarism (not including properly cited sources): Full refund or replacement
• If high similarity is due to common phrases or proper citations: Explanation provided, revision offered

How to Submit:

1. Email info@myperfectwords.com with subject "Plagiarism Claim"
2. Include your order number
3. Attach Turnitin report (PDF format)
4. We will respond within 48 hours

False Claims:

• Abuse of the plagiarism claim process may result in account suspension.
• Claims must be made in good faith with genuine evidence.

4. Revision Policy

Before requesting a refund, we encourage you to request a free revision if the delivered work doesn't match your original requirements.

4.1 Free Revision Eligibility

Free revisions are available when:

• The delivered work does not match your original order requirements
• No changes have been made to the original requirements after order placement
• Request is submitted within 14 days of delivery
• At least 24 hours are provided for us to process the revision

4.2 Revisions Are NOT Provided For

• New or changed requirements not in the original order
• Requests made after 14 days from delivery
• Subjective preferences not specified in original requirements
• Orders where you've modified or edited the delivered file
• Requests that violate our Terms of Use or Academic Integrity Policy

4.3 How to Request a Revision

1. Log into your account
2. Go to your order page
3. Click "Request Revision"
4. Provide specific details about what needs to be revised
5. Reference your original order requirements

Alternative: Email support at info@myperfectwords.com with your order number and revision details.

Processing Time:

• Minor revisions: 24-48 hours
• Major revisions: 3-5 days

For additional information about revisions, please see our Terms of Use.

5. Refund Processing

5.1 Refund Request Process

5.2 Refund Timeline

Once your refund is approved:

• Account Balance Credit: Immediate (within 24 hours)
• Original Payment Method: 7-10 business days

Bank Processing Time:

• Credit/debit card refunds may take 5-10 business days to appear in your account
• This is determined by your bank's processing time
• We are not responsible for bank processing delays

5.3 Refund Method

Default: Refunds are processed to your original payment method.

Important Notes:

• We do not refund to different cards or accounts for security reasons
• If your original payment method is no longer valid, contact support
• We do not cover bank transfer fees or currency conversion fees
• All refunds are processed in the original currency of purchase (currency may vary by payment processor)

6. 30-Day Money-Back Guarantee

6.1 Guarantee Coverage

You may request a full refund within 30 days if:

We fail to deliver:

• Order is not delivered by the deadline (and no acceptable alternative is offered)
• We cannot find a qualified writer for your order
• Order is cancelled by us due to inability to complete

We fail to meet requirements:

• Delivered work significantly deviates from your original specifications
• Quality issues are confirmed by our QA team
• Multiple revision attempts fail to meet requirements

6.2 How to Use the Guarantee

1. Contact support within 30 days of order placement
2. Explain why the service failed to meet expectations
3. Provide evidence (original requirements vs. delivered work)
4. Our team reviews and responds within 5-7 business days

6.3 Guarantee Exclusions

The 30-day guarantee does not apply to:

• Subjective dissatisfaction without objective quality issues
• Orders delivered on time and meeting original specifications
• Grade-based complaints
• Orders where you received a passing grade
• Requests made after 30 days
• Violations of our Terms of Use

7. EssayBot Subscription Refund Terms

For our AI-powered EssayBot tool, refunds are subject to different terms than custom writing services.

7.1 What Is Refundable

Only the subscription fee is eligible for refund.

• The EssayBot tool itself is complimentary
• Usage costs and generated content are non-refundable
• Only the recurring subscription charge can be refunded under certain conditions

7.2 Refund Eligibility Window

7-day refund window from your initial subscription purchase.

Important Conditions:

• Refunds are not available if you have used the tool after subscribing
• The 7-day window starts from the date of subscription purchase
• Only applies to first-time subscriptions (not renewals)

7.3 Subscription Cancellation

When you cancel your subscription:

• Access remains active for the already-paid subscription period
• No refund is provided for the remaining time
• Subscription will not renew for the next period
• No further charges will be applied

7.4 EssayBot Refund Request Process

To request a refund:

1. Email info@myperfectwords.com with subject "EssayBot Refund Request"
2. Include your subscription information
3. Provide reason for refund request
4. Confirm you have not used the tool since subscribing

Processing:

• Our team reviews within 3 business days
• If approved, refund processed within 5 business days
• Refund goes to original payment method

7.5 EssayBot Refund Exclusions

Refunds are not issued for:

Terms Violations:

• Violation of our Terms of Use
• Fraudulent activities (hacking attempts, sharing subscription)
• Abuse of the service

Academic Integrity Violations:

• Using the tool to generate essays for academic submission
• Any use that breaches academic integrity standards
• We maintain zero tolerance for plagiarism

Completed Work:

• You have already received a completed essay from the tool
• Preview was provided before payment (you saw the quality)

Repeated Abuse:

• Multiple refund requests across different accounts
• Pattern of subscription abuse

7.6 Policy Abuse Prevention

We reserve the right to decline refund requests if we suspect policy abuse.

Examples of abuse:

• Repeatedly subscribing and requesting refunds
• Using the tool extensively then requesting a refund
• Creating multiple accounts to exploit the refund policy
• Fraudulent claims or false information

In such cases:

• Detailed explanation will be provided for refusal
• Account may be suspended or terminated
• Future refund requests may be denied

8. Non-Refundable Items and Services

The following are not eligible for refunds:

8.1 Completed Services

• Orders delivered on time and meeting original specifications
• Services you have already received and accepted
• Work where you received a passing grade

8.2 Subscriptions (Partial Period)

• We do not offer prorated refunds for subscription periods
• Cancellation provides access through the paid period only

8.3 Third-Party Services

• Payment processing fees charged by payment providers (Note: These are additional fees your financial institution may charge; our standard processing is included in your order price)
• Bank transfer fees or wire charges
• Currency conversion fees

8.4 Used Services

• Free revisions already provided
• Support services already rendered
• Previous orders in your account history

9. Refund Policy Exclusions

Refunds will not be provided in the following circumstances:

9.1 Customer-Caused Issues

• Provided incorrect order requirements
• Failed to respond to clarification questions
• Made payment after the deadline passed
• Provided wrong contact information
• Didn't check account dashboard for delivery

9.2 External Factors

• Technical issues on customer's end (browser, internet, device)
• Email delivery failures due to spam filters
• Unable to access account due to forgotten password
• Force majeure events beyond our control

9.3 Misuse of Services

• Violation of our Terms of Use
• Violation of our Academic Integrity Policy
• Fraudulent or abusive behavior
• Providing false information

9.4 After Acceptance

• You indicated satisfaction with the order
• You downloaded and used the final document
• You provided positive feedback or rating
• 30+ days have passed since delivery

10. Dispute Resolution

If you disagree with a refund decision, you have options for escalation.

10.1 Internal Review

10.2 External Dispute Resolution

If internal resolution is unsuccessful, you may pursue:

For US Customers:

• Better Business Bureau (BBB) complaint process
• Consumer protection agency in your state
• Small claims court (for disputes under jurisdictional limits)

For International Customers:

• Consumer protection authority in your jurisdiction
• Online dispute resolution platforms
• Applicable arbitration per our Terms of Use

11. Important Notes

11.1 Payment Processing

• Refunds are processed through our payment provider
• We cannot control your bank's processing time
• International transfers may take longer
• Currency exchange rates at time of refund apply

11.2 Account Status

• Refunded orders may be removed from your account history
• Account balance credits never expire
• Credits can be used for future orders
• Accounts with fraudulent refund requests may be terminated

11.3 No Subscription Services

• We do not offer subscription packages for custom writing
• All orders are one-time purchases
• We do not require recurring payments
• Each order is paid separately

11.4 Communication

• All refund decisions are communicated via email
• Keep your contact information up to date
• Check spam folders for our responses
• Response times are business days (Monday-Friday)

12. Policy Updates

We may update this Refund Policy from time to time to reflect:

• Changes in our services
• Legal or regulatory requirements
• Industry best practices
• Customer feedback

When we update this policy:

• New "Last Updated" date will be posted
• For material changes, we will notify active customers via email
• Continued use of our services constitutes acceptance
• Previous orders are subject to the policy in effect at time of purchase

14. Related Policies

For complete information about our services and policies: