At MyPerfectWords.com, we are committed to delivering high-quality academic writing services and customer satisfaction. This Refund Policy outlines the circumstances under which refunds or compensation may be issued, as well as the process for requesting them.
Provide your order number and reason for cancellation
We will process your cancellation request within 24 hours
Refund Method:
Full refund to your original payment method, OR
Credit to your account balance (your choice)
Processing Time:
Refunds to payment method: 7-10 business days
Account balance credit: Immediate
1.2 Cancellation After Writer Assignment
Once a writer has been assigned to your order and has begun work, the order cannot be cancelled.
Why: Once a writer starts working on your order, they invest time and effort based on your requirements. Cancellation at this stage would be unfair to the writer.
Alternative Options:
Request a revision if the delivered work doesn't meet your original requirements (see Section 4)
Contact support to discuss possible solutions based on specific circumstances
Exception: In extraordinary circumstances (e.g., emergency situations, proven service failure), we may consider partial refunds or credits on a case-by-case basis.
1.3 Delayed or Cancelled Orders by Company
If we are unable to complete your order or must cancel it for any reason:
You will receive:
Full refund to your original payment method, OR
Credit to your account balance plus a compensation bonus
Common reasons for company cancellation:
Unable to find a qualified writer
Technical issues preventing order completion
Inability to meet your deadline
We will notify you immediately via email and phone if we cannot fulfill your order.
2. Late Delivery Compensation
We take deadlines seriously and strive to deliver all orders on time. However, if your order is delivered late, you may be eligible for Time Delivery Difference Compensation.
2.1 Eligibility for Late Delivery Compensation
You are eligible for compensation if:
Your order is delivered after the agreed deadline
The delay was caused by MyPerfectWords.com (not by you)
You submit a compensation request within 48 hours of the missed deadline
2.2 Compensation Calculation
Compensation is calculated based on:
Original deadline: The deadline you selected when placing the order
Actual delivery time: When the order was actually delivered
Time difference: The gap between these two times
Order value: The total amount you paid
Compensation Formula:
Delay Period
Compensation
1-6 hours
10% of order value
6-12 hours
20% of order value
12-24 hours
30% of order value
24+ hours
40% of order value or full refund (at your discretion)
Compensation Method:
Account balance credit (default, can be used for future orders)
Refund to original payment method (available upon request)
2.3 When Late Delivery Compensation Does NOT Apply
Compensation is not provided if the delay was caused by:
Customer Actions:
Delayed payment (e.g., not completing the 50/50 payment)
Late submission of required materials
Delayed responses to writer questions
Changes to order requirements after placement
External Factors:
Technical issues on your end (internet, browser, email delivery)
Incorrect contact information provided
Email blocked by spam filters
Force majeure events (natural disasters, pandemics, etc.)
Notification Issues:
Order was delivered on time, but you didn't receive the notification
Using the tool to generate essays for academic submission
Any use that breaches academic integrity standards
We maintain zero tolerance for plagiarism
Completed Work:
You have already received a completed essay from the tool
Preview was provided before payment (you saw the quality)
Repeated Abuse:
Multiple refund requests across different accounts
Pattern of subscription abuse
7.6 Policy Abuse Prevention
We reserve the right to decline refund requests if we suspect policy abuse.
Examples of abuse:
Repeatedly subscribing and requesting refunds
Using the tool extensively then requesting a refund
Creating multiple accounts to exploit the refund policy
Fraudulent claims or false information
In such cases:
Detailed explanation will be provided for refusal
Account may be suspended or terminated
Future refund requests may be denied
8. Non-Refundable Items and Services
The following are not eligible for refunds:
8.1 Completed Services
Orders delivered on time and meeting original specifications
Services you have already received and accepted
Work where you received a passing grade
8.2 Subscriptions (Partial Period)
We do not offer prorated refunds for subscription periods
Cancellation provides access through the paid period only
8.3 Third-Party Services
Payment processing fees charged by payment providers (Note: These are additional fees your financial institution may charge; our standard processing is included in your order price)
Bank transfer fees or wire charges
Currency conversion fees
8.4 Used Services
Free revisions already provided
Support services already rendered
Previous orders in your account history
9. Refund Policy Exclusions
Refunds will not be provided in the following circumstances:
9.1 Customer-Caused Issues
Provided incorrect order requirements
Failed to respond to clarification questions
Made payment after the deadline passed
Provided wrong contact information
Didn't check account dashboard for delivery
9.2 External Factors
Technical issues on customer's end (browser, internet, device)
Email delivery failures due to spam filters
Unable to access account due to forgotten password
Force majeure events beyond our control
9.3 Misuse of Services
Violation of our Terms of Use
Violation of our Academic Integrity Policy
Fraudulent or abusive behavior
Providing false information
9.4 After Acceptance
You indicated satisfaction with the order
You downloaded and used the final document
You provided positive feedback or rating
30+ days have passed since delivery
10. Dispute Resolution
If you disagree with a refund decision, you have options for escalation.